Privacy Policy

1. Who we are

This Privacy Policy explains how Sanoozy (“we”, “us”, or “our”) collects, uses, and protects your information when you visit sanoozy.com or place an order with us.

Sanoozy is based at Gulgasht Colony, Office, Multan 59300, Punjab, Pakistan. You can reach us at contact.sanoozy@gmail.com or 0314 8232224.

2. Information we collect

We may collect the following information when you browse our store, create an account, or place an order:

• Name, phone number, email address, and delivery address
• Order details, payment method, and billing information
• Account login details if you register with us
• Messages you send through WhatsApp, email, or our contact forms
• Device and browsing data such as IP address, browser type, and pages visited

3. How we use your information

We use your information to:

• Process, pack, and deliver your orders
• Share order updates and respond to support requests
• Improve our website, products, and customer experience
• Send order confirmations and, where you have opted in, promotional updates
• Prevent fraud and keep our store secure

4. Sharing your information

We do not sell your personal information. We only share it with trusted partners who help us run the store, such as delivery services, payment providers, and website platforms. These partners may only use your data to provide their services to Sanoozy.

5. Cookies and tracking

Our website may use cookies and similar technologies to remember your preferences, keep items in your cart, and understand how visitors use the store. You can control cookies through your browser settings. Disabling cookies may affect some store features.

6. Data security

We take reasonable steps to protect your information from loss, misuse, or unauthorized access. While no online service is completely secure, we work to keep your data safe and only retain it for as long as needed to fulfill orders, meet legal requirements, and improve our service.

7. Your choices

You may request to review, update, or delete your personal information, or unsubscribe from marketing messages, by contacting us. If you have a customer account, you can also update some details from My Profile.

8. Updates to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the updated date shown at the top.