Our policies

Shipping Policy

Clear delivery information before you order.

Here is how Sanoozy processes, ships, and delivers your order across Pakistan.

Last updated: 10 September 2026

1. Delivery coverage

Sanoozy delivers across Pakistan. Delivery availability for your area is confirmed at checkout. If we cannot deliver to your address, our team will contact you on WhatsApp or phone to arrange an alternative.

2. Order processing

Orders are typically processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays may be processed on the next working day. You will receive a confirmation once your order has been received.

3. Delivery timelines

Estimated delivery times depend on your city and the courier partner assigned to your order. As a general guide:

  • Major cities: typically 2–4 business days after dispatch
  • Other cities and remote areas: typically 3–7 business days after dispatch

These timelines are estimates and may vary due to weather, courier delays, or high-order periods. We will keep you updated if there is a significant delay.

4. Shipping charges

Shipping charges, if any, are shown at checkout before you confirm your order. Charges may vary by location, order size, or active promotions. Any free-shipping offer will be clearly displayed on the product or checkout page.

5. Tracking your order

Once your order is dispatched, you can track it from My Orders in your account, or contact us with your order number. We are happy to share the latest courier update over WhatsApp.

6. Delivery attempts and incorrect addresses

Please make sure your name, phone number, and delivery address are correct before placing the order. If a delivery fails because the address is incomplete, the phone is unreachable, or nobody is available to receive the parcel, extra delivery charges may apply for a re-attempt.

7. Damaged or missing items

If your parcel arrives damaged, opened, or with missing items, please contact us within 48 hours of delivery and share photos of the package and products. We will review the case under our Refund Policy.

8. Need help?

For shipping questions, message us on WhatsApp at 0314 8232224 or email contact.sanoozy@gmail.com with your order number.